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Noticeboard

 

WE DO NOT BOOK APPOINTMENTS FOR PODIATRY OR PHYSIOTHERAPY AT LISSON GROVE HEALTH CENTRE. PLEASE CALL 020 7563 6100 BETWEEN 9am & 5pm

Welcome to the Lisson Grove Health Centre Website 

docandchildAt Lisson Grove Health Centre in  Gateforth Street the doctors, nurses and staff take pride in offering the highest standard of patient-centred healthcare.  

We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.

Please have a look around and do send us some feedback.  Your feedback can be submitted via the Contact Details page.

REMEMBERANCE 2018 - On 9th Novemember at 11am we will observe a one minute silence. During this silence we will remember those who have lost their lives to war and to show support to their families and loved ones. 

Changes at the Practice October/November 2018

Telephone Service: From 19th November 2018 our telephone lines will open at 9 am instead of 08:30 am - this is a permanent change. For life threatening emergencies always dial 999.  

From 29th October 2018 Dr Bakker and Dr Yeyha will reduce their sessions at the Practice. We welcome Dr K Humphreys (female GP) who will work five sessions per week. 

GDPR

What is the GDPR? The GDPR is the EU’s General Data Protection Regulation - effective from 25 May - bringing a number of changes affecting how organisations store data. The GDPR and the Data Protection Act 2018 replace the provisions of the Data Protection Act 1998 and continue in place after the UK exit from the EU.

 The GDPR is designed to strengthen and unify data protection for all individuals within the EU. The GDPR sets out the legal requirements for how organisations must handle and process personal data.

 Accountability One of the key changes under GDPR is an explicit accountability principle. Organisations must be able to demonstrate that they are meeting the requirements of the GDPR with emphasis on organisations being able to demonstrate their justification for obtaining and using datasets. Under GDPR, only necessary personal data, required for each specific purpose, should be collected, processed and stored.

 Legal basis for processing   It is important that organisations are clear about their legal grounds for collecting, using and storing personal data. This should be documented.

 More information on the GDPR can be found on the:

 Information Commissioner’s Office website - https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

 Information Governance Alliance website - https://digital.nhs.uk/information-governance-alliance/General-Data-Protection-Regulation-guidance

What does this mean for our practice and our patients? We already follow all the required data protection and access to medical records legislation. We do not release your data without consent, or unless we have a duty to do so: for example National Screening Programmes.

Your care at our surgery will not change and we will continue to use current data sharing policies, which have all been updated to include GDPR.

Patients Action- You should let us know IF YOU DO wish to receive text and emails from us going forward so we can record this in your medical records.

Surveys and questionnaires and F&F tests- our organisation is not using an individual’s personal data to contact them, for example gathering feedback via postcards, paper questionnaires, kiosks or tablets, then there should be no impact.

Newsletter- newsletters are sent from our website ONLY to patients who registered to receive them and therefore gave explicit consent

Access to Medical records- can be obtained by speaking to reception or email CLCCG.PPG@nhs.net

Health Intelligence text: The Practice shares your diabetes related data with the Diabetic Eye Screening Programme operated by Health Intelligence (commissioned by NHS England). This supports your invitation for eye screening (where you are eligible and referred by the Practice) and ongoing care by the screening programme. This data may be shared with any Hospital Eye Services you are under the care of to support further treatment and with other healthcare professionals involved in your care, for example your Diabetologist. For further information, take a look at Health Intelligence’s Privacy Notice on the diabetic eye screening website: www.nwldesp.co.uk

We have attached links to specific documents you may find useful.

How we use your medical records

Your records and medical research

Your Records and National Screening Programmes

Storing and sharing your medical record

Partnership in Practice and Enhances Services: We are now working in Partnership with other surgeries in the local area to enable us to deliver patients more medical services in a faster and easier way. The services are delivered by GP Practices on behalf of Central London Healthcare. We aim to deliver to best possible service at all times; if you have any concerns or feel you need to complain please the attached leaflet for more information:

PIP Complaints

To leave us your feedback on services:

Patient Survey

 

LGHC & Medical Students.

LGHC has links with UCL Medical School. We support medical students through offering support as a teaching practice. Medical students come to the practice for a number of weeks during which they spend time with patients learning:

-How to listen         - How to examine people

Students will always be supervised by a GP. If you are interested in helping to support medical students please let one of our receptionists know and a member of the management team will get in touch with you.

We understand that not everyone wants to be involved and we are grateful to those who wish to volunteer. We welcome  your contributions through this process.

How can we assist you?

We understand that some patients may need some additional help to access our services. Remember there may be a way we can assist you, please speak to reception more information. Some of the help that is available includes interpretors, large print texts, referral for social care and much more.

Please be aware that some capsules contain gelatine and if you do not wish to take capsules for any reason please let the GP know during your next consultation.

 

We have listened to what you have to say and taken action on the comments made by your Patient Participation Group (PPG).  

If you would like more information, please click here 

111 (pls dial 111) Service now offer dental advice and triage. We cannot provide assistance for dental problems.

Friends and Family Test

We would like you to rate our practice on your recent experience of our service.  How likely are you to recommend our practice to friends or family, if they needed similar care or teatment?

Please click here and rate us.  To see what you said about us in September click here

 

Please join our Patient Participation Group

We would like you to join us so click on the 'Patient Group' link on the right hand side and you will get more detail about the group. 

 

Please register for online services now.........

(Site updated 08/11/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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